Q: I signed up a while ago for the curbside recycling, but have not received anything in the mail.
A: The initial sign up for Suffolk was to gauge the interest in the program. Now that the program is officially starting, you need to go back onto our TFC Recycling website to sign the Curbside Residential Recycling Agreement. All of our notifications have been through email in order to reduce the amount of paper used.
Q: I missed the June 30th deadline, but would still like to order my bin and receive curbside recycling.
A: The Suffolk Curbside Recycling program is an ongoing program and you may sign up at anytime in the future. If you complete the recycling agreement and submit your payment by July 10th, we expect to get your bin delivered in the initial roll out and your service to start July 20th. However, we do not guarantee bin delivery in time for July 20th service. For any sign-ups after July 10th, your bin will be delivered within two weeks of payment receipt and your service will start with the next available bi-weekly pick up cycle.
Q: What happens after I submit the Recycling Agreement online?
A: You will receive a paper invoice in the mail with an account number that will allow you to pay online. You may also return the invoice to TFC with a check or call TFC with your credit card information at 757.543.5766.
Q: I completed the Curbside Residential Recycling Agreement, but did not receive my invoice in the mail.
A: Once you submit your agreement, it takes approximately two days for our system to generate your invoice and get it in the mail. As a result, you may not have received your invoice if you signed up in the last 3 business days.
Q: I lost my invoice; can you send me another invoice with my e-bill account number?
A: Please contact our customer service department. You can also pay over the phone with a credit card payment or send a check to TFC Recycling, 1958 Diamond Hill Road, Chesapeake, VA 23324. Please enclose your full name, billing address and telephone number with your check.
Q: How do I know if my online payment went through?
A: Once you have submitted your payment online, you will receive a confirmation window after submission.
Q: I need to cancel my agreement.
A: Please contact our customer service department at 757.543.5766.
Q: Can you remove me from your emailing list?
A: Please email cet@tfcrecycling.com with your full name and email address requesting to be removed from our mailing list. If you submitted more than one email address, please list all addresses.
Q: When will service start?
A: Service will start the week of July 20 to coincide with your regular trash day.
Q: I received a letter in the mail stating my trash day has changed.
A: The City Of Suffolk recently changed resident trash days. Your recycling day will be the same as your trash day. You do not need to contact us to make the change on your account. For more information, please check the City of Suffolk’s website.
